Passwords and two-factor login

Click your name at the top right of the panel to open Your account.

Change your password

Type your current password and a new one of at least 10 characters. Every other device signed in to your account is signed out.

Two-factor login

With two-factor login on, signing in needs your password and a six-digit code from an app on your phone. Someone who learns your password still cannot get in. Turn it on if your panel can be reached from the internet.

1. Install an authenticator app, such as Google Authenticator, Microsoft Authenticator or 2FAS.
2. On Your account, press Set it up and scan the QR code with the app.
3. Type the code the app shows and press Switch on.
4. Save the eight backup codes somewhere safe. Each one signs you in once if you lose your phone.

Locked out?

• Lost your phone: sign in with your password and one of your backup codes.
• Someone else is locked out: the admin opens Accounts, presses Locked out? next to their name, and sets a new password, switches off their two-factor login, or both. They are signed out everywhere.
• The admin is locked out: reset the password on the computer itself; see Troubleshooting.

Eight wrong passwords or codes from one address lock that address out for 15 minutes.